160s delay for "My Computer" and "Send To" XP Pro

  BillySilly 16:03 15 Nov 2007

I have a 15-month old Dell Inspiron 6400 running XP Pro with SP2. For over
2 months I have had the following problems.
Problem 1: Accessing "My Computer" or clicking on "Send To" takes 160
seconds before a response.
Problem 2: Every time I switch on, I get the Dell (XP) page saying "We
apologize for the inconvenience but Windows did not start successfully....
then choosing Start Windows Normally Windows runs. If I choose Safe mode it also starts but the problem is still there when I restart.

I had put these faults down to Dell Diagnostics reporting faults in the
Phillips SDVD8820 drive, one of which was drive spindle error.
It had always been noisy but I thought it was the poor quality Dell or
Philips as several notes on the web reported it was noisy. It has always
worked, so I left it until I could source another drive as the warranty was
up. I wish I had contacted Dell......
I have now replaced the DVD drive but this has not cured this problem nor
the problem I have with "My Computer" or "Send To". I have used Restore back to the new state but no difference so I presume it is not therefore a driver or device problem. I hope that someone can save me having to re-install Windows.
The only similar fault I found on the web was a thread on a different forum which
said to go into Administrative Tools and check Event Manager. I have logged
on as Administrator and done this but get the same message under all 3
headings: Unable to complete the operation ... The interface is unknown.
So the method which helped identify the source of the problem doesn't work for
me! The other thing I have tried is "Help and Support" which gives me the
hour glass for a few seconds and then nothing. I don't seem to have an XP
Repair option so don't know where to start.
Help please !!

  topdude 19:09 15 Nov 2007

Well from your description it looks like there is a delay when windows is looking for your drives.
Do you have an XP CD ?
If so put the CD in the drive,then go to START - RUN type SFC /SCANNOW in the RUN box. It should check and replace any damaged system files.
Alternatively you can boot with the XP CD and do a REPAIR INSTALL this will overwrite all the windows files but leave all your data and programs intact.
Good luck.

  VoG II 19:12 15 Nov 2007

If this is a delay when right clicking then click here is a possibility.

  BillySilly 10:00 16 Nov 2007

Thanks for the response topdude and VoG. The problem hasn't occured as a context menu delay so I tried topdude's SFC /SCANNOW. It took an age but on rebooting everything was the same.
What do I try now??

  Karakorum 14:22 16 Nov 2007

Try this to get access to Event Viewers. This is the MS solution.

Can not start Event Viewer logs
When you try to open Event Viewer logs present under the Administrative tools of Control Panel you get the following errors.

When you click Application, you receive:-Unable to complete the operation on "Application".The interface is unknown.

When you click Security, you receive:-
Unable to complete the operation on "Security".The interface is unknown.

When you click System, you receive:-
Unable to complete the operation on "System".The interface is unknown.


Start>Run>type in:services.msc>OK

Now scroll down to Event Viewer. Double Click on it and make the Startup type Automatic from the drop down box. Click Apply. Also click on the Start button to start the service. Click OK.

  BillySilly 16:07 16 Nov 2007

Hi Karakorum
Did that. It was marked automatic and stopped. I resellected it, apply, start and got the following message.
Could not start the Event Log service on Local Computer. Error 1501: No event log file could be opened so the event logging service did not start.
Getting warm?

  Karakorum 16:42 16 Nov 2007

Check your permissions as per this link click here

I think you'll have to go to (In windows explorer) Tools> Folder Options> View> then at bottom of scrolled list UNcheck "Use simple file sharing" first.

  Karakorum 16:45 16 Nov 2007

Sorry, should have said you'll need to use Right-Click and select Properties> Security to look for permissions.

  BillySilly 17:02 16 Nov 2007

Ok did that. Did notice a message box and a scrolling bar but at the end I got the same message!
I have checked that the AppEvent.Evt
SecEvent.Evt and SysEvent.Evt files exist in the C:\WIndows\system32\config folder

  Karakorum 17:10 16 Nov 2007

"Did notice a message box and a scrolling bar but at the end I got the same message!"

What does that mean?

  BillySilly 17:20 16 Nov 2007

Hi Karakorum
Not sure what you meant by check my permissions as I signed on as Administrator. I right clicked on the system32 folder, properties, security and find all the lefthand permissions are ticked

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