1 elusive file is blocking E-mail access

  jack 14:21 02 Nov 2007
Locked

Having refurbished a PC for another user, and in so doing removed all reference to the previous owner in particular the Internet detail[ISP's and user-name/password.
This was done via- uninstalling the software.
clearing the files
Reg-edit to clear the values
Removing the dial up
Creating a new dial up/ISP/user name/ password
Ensuring the Email client is set to the new ISP/user.

The Web is accessed POK we can surf access the mail account via the ISP home page etc.

When however we get to access mail via the E-mail client
One elusive file keeps coming up to block access the the mail account.
A warning comes up advising that the wrong user name/password is being use for **** the old ISP
It should not be there at all.
A search reveals no stray files.
A reg-edit shows up nothing.
A removal and reinstall of the dial-up has no affect.
Where is the next place to look?
I any suggestion chaps.

  johnnyrocker 15:11 02 Nov 2007

what e mail client is it?



johnny

  skidzy 15:39 02 Nov 2007

Im assuming Outlook Express,if so, remove all identies first from within OE.

To be sure of a clean pc,do you have the option to restore the pc to factory settings.. for example from a hidden partition,or even consider a fresh install of the os.

  jack 19:49 02 Nov 2007

JRThe previous user used Outlook Express
I set it up for Mozilla browser and Thunderbird E-mail client.

Skidzy
Good idea which I will investigate - it is an old time machine which in earlier posts we discussed here
the removal the of the built in Supanet ISP to which it appeared to be locked.
This has been achieved.
The mystery file actually refers to trying to connect to ukonline- which was also on the machine.
The current setup is for Tiscali.

  jack 19:52 02 Nov 2007

Going for a reset to factory settings
If that was done what would go?
Hopefully not the O/S[2000] this may be impossible to replace- I do not suppose full disks exist only a recovery- though I do not know that for sure

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