My grand daughter has a newish iPod Classic 120 gig. Was fine, now has a white screen whatever I do to reset. Have reset to factory settings, updated software (XP, iTunes 9) all to no avail. Could this be a motherboard problem in iPod? All PC signs are ok - shows synch ok etc. No Apple logo appears in "Reset" on i Pod
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We carry out this repair regularly and my experience with this problem is either related to a loose ribbon cable, defective screen or maybe a software glitch.I found one with metal filings inside it, which isn't going to help.
But before you think about taking it apart first try restoring from itunes, try holding the menu and select buttons down for about 10secs after you have toggled the hold button, contact Apple, you might still be in warranty and if you aren't and you don't want to pay Apple to fix the unit then maybe look at a local console fixer (I'm pretty good!).
The hardest part of resolving the problem is getting the case off! It's relatively easy when you know how but trying to do it with no tell tale signs is almost an art form.
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