In my case.. the Virgin instuctions are wrong. Where they say " tune to the relevant AV channel for scart connection" it should be.. "tune to the relevant AV channel for HD connection" Doing it to scart, the box crashed every time.
The question still is Why didn't the installers set it up for you?
Regardless of what the instructions say, you paid for set up and installation and this should have been done by the installation guys.
Its fairly obvious that to get HD it has to be connected via an HDMI connection and they would/should know this. It shouldn't be necessary for you to have to sort it out yourself.
How different when I bought my new TV from my local Euronics dealer. They took away my old very heavy CRT set, delivered, unpacked, connected all my ancilliary equipment including supplying an HDMI lead for my PVR/DVD recorder, set it all up and demonstrated it. All for no extra charge.
Connect V+ box to TV via HDMI cable and set it to 1080 wide.
I think all HD programs will be in wide screen. Most other programs are in wide screen apart from some old repeats which will be in 4:3. If when watching your TV the picture always fills the TV screen without any black boarders your TV is likely set to wide screen anyway.
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