A phone call from one of my flock earlier in the week- said help my Virgin internet has gone down. I called over to the lady and checked that all was well her end, and a phone call to Virgin caused some tests and checks their end and confirms there was a fault and their man would be coming -- Next week- by Thursday 4th. The assumption being apparently the heavy rain has got into the external'box' Today- I called over for lunch and - she is still offline- but and here is the funny one -Virgin TV is working fine How come?
With another Virgin user and he said he had a similar problem when 'gas guys' with their leak finder probe that they poke down between paving stones- must have hit a cable result - phone/BB off - TV OK. Strawballs - we were watching Virgin alright with is multifarious chanellss and the Virgin screen top I/D'er
There are two incoming cables. One for the Phone line and one for the TV. You can get Broadband on the phoneline if you don't have the TV service but the usual way is for the Broadband to use the TV cable. They fit a splitter box on the incoming TV cable with one lead to the Cable box and the other lead to the Cable MODEM. The two cables come from the small terminal box on the outside of your house. What goes on underground from their kerbside box to your house is anyone's guess.