New Pixma Printer Printing problem

  aerisgainsborough 15:19 10 Feb 2014

Hi everyone, this is the second time ive typed this, I don't know where the first went ! Sorry ! I have a Pixma MG5300 its only a few months old. Up until a couple of weeks ago im getting smudged ink on the photographs ? The smudges are either at the top of the photographs or at the bottom of the image. The rest of the photo itself is fine.

I have used all the cleaning options including cleaning the rollers but the problem is still there. Im using gloss paper but have tried matte and im still having the same problem. It does seem to be intermittent but im wasting ink and paper trying to get one image that is good! Ive looked at the print head and that seems clean.

I have also tried different gloss paper, Kodak and Ilford, both come out with black smudges and or black lines.

Am I doing something wrong ? Thank you for any help with this :-)

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