False warning of counterfeit Windows XP Pro

  Awestruck 21:05 19 Jun 2007
Locked

I am a computer technician. One of my clients gets a start up message that her Windows XP Professional is not genuine and might be a counterfeit. This is puzzling because she has Windows XP Home edition. Clicking the Microsoft pop-up button does nothing. Martan has kindly reported that his wife had the same problem and he resolved it by using system restore. He blames a duff Windows update for the problem. My client does not have a restore point which goes back far enough. Therefore I need to know which update causd the problem so that I can uninstall it. Do any of you fellows know? MS support has nothing on its website about this.

Regards

Awestruck

  SANTOS7 21:55 19 Jun 2007

1. Lauch Windows Task Manager.
2. End wgatray.exe process in Task Manager.
3. Restart Windows XP in Safe Mode.
4. Delete WgaTray.exe from c:\Windows\System32.
5. Delete WgaTray.exe from c:\Windows\System32\dllcache.
6. Launch RegEdit.
7. Browse to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft Windows NT\CurrentVersion\Winlogon\Notify
8. Delete the folder ‘WgaLogon’ and all its contents
9. Reboot PC..

  Stuartli 22:20 19 Jun 2007

Even easier:

click here

  rodriguez 12:35 20 Jun 2007

click here - nice small utility for if it happens again.

  Stuartli 12:47 20 Jun 2007

That's presumably the same one...:-)

  alfred.sanders 14:02 21 Jun 2007

hey Awestruck

here is a utility for you that'll remove the WGA notifications : click here

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