I bought a creative zen some time ago and up until recently been really pleased until it started to freeze. After listening to music and I try and turn it off it displays the shutting down screen , but then freezes. The only way around this is to let the battery run it's self down and then recharge.
I have read all the information but with no help.
Does anybody know if this is a common fault and any way to stop this happening??
This appears to be common fault/issue with this player. Call Creative and they will help you. They replaced my wireless mouse free of charge when it acted up and it was 3 years old. Go on Buzz them, nothing to loose...
Resetting a Zen leaves the files intact. However if you update the firmware it formats the Zen and you lose everythings. Make sure you have a bcak up before updating the firmware - if you decide to - and follow the instructions on the Creative website to the letter.
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