Results so far for your current online poll make interesting reading.
I have had excellent service and advice from Curry's and quite good from Dixon's.
However, my experience of my ‘local’ PC World (20 miles away) and call centre dealing with their customers has been disgraceful
PC World still refuses to address problems (reported within few days DOP 20/10/2002) had with TFT monitor, since selling as part of package to me. It shouldn't have been sold with the Medion CPU as the TFT integrated speakers (taking 80mm of limited space), are inaudible above CPU fan and exceedingly loud CD ROM drive, the sound quality dreadful. This monitor sold to me as good quality, an excellent display and audio. It’s incapable of displaying clearly, including graphics when set at max. res of 1024x768 @ 75Hz as described on box. Following replacement via monitor’s service hotline, the same.
PC World General Manager of store said phone First Call Support, they’ll arrange exchange, and same spec. different manufacturer as problem arose within 28 days of purchase. I agreed to rectify the TFT problem. Phoned, FCS technician instructed uninstall>reboot>reinstall display driver = hardly any difference. Phoned FCS again, asked for replacement re: General Manager Agreement. Can't have one, only same make, FCS couldn’t do this go back to store. Phoned call centre many times asking for store General Manager, them saying he would call back, knowing it wouldn’t be fulfilled or honoured.
The reply to my letter of complaint to PCW said I had to phone TFT service hotline for another exchange. PCW would not replace unless all of these models had the same problem. This is against my statutory rights:
The manufacturer does not have any liability to the consumer. The
seller of the product always has liability for the goods they sell.
The Sale of Goods Act 1979 (as amended) says that goods should be:
Of a Satisfactory Quality, i.e. of a standard that a reasonable person
would consider to be satisfactory - generally free from fault or defect,
as well as being fit for their usual purpose, of a reasonable appearance
and finish, safe and durable
Fit for the purpose - as well as being fit for the purpose for which
they are generally sold, goods should also be fit for any specific or
particular purpose made known at the time of the agreement
As described - goods should correspond with any description applied to
them. This could be verbally, words or pictures on a sign, packaging or