I recently ordered a PC from Mesh over the phone and whilst doing so upgraded the monitor to a Viewsonic VX912. The salesperson recommended I order a DVI cable to go with it for the best quality picture, which I went along with. In between order and delivery I decided to look up some details of the monitor and looked at customer reviews on the dabs and savastore websites. Quite a few of the reviews mentioned that the VX912 came with both analogue and digital cables in the box, so I contacted Mesh by email and told them I wanted the DVI cable removed from my order. I then got a very curt phone call from Mesh sales explaining that the monitors they had in stock didn't have DVI cables included and that my order should stay as it was. Anyway, come delivery day, I open the Viewsonic box and there on top is the DVI cable! I then email Mesh again asking if I can return the other, now surplus to reqirements, cable. No reply. I email them again. No reply. I then phone them and am told resolutely "You ordered it, you keep it!" They've been very clever in not replying to my emails as it means I don't have any proof of what has been said. I feel I should be able to return this cable to Mesh for a refund as, in my opinion, I've been mis-sold it.
I know it's only £12, but any advice would be appreciated.
Well, I'd like to be here stating that this episode is all put to bed, but it's not. Davey was very helpful and sorted out the return of the cable. It was collected on the 13th of July and the person I spoke to regarding the collection said I'd be getting some vouchers as way of an apology.
So far I've received nothing. No vouchers and no refund to my card. Is 10 days too short a time to process something as simple as this? I refuse to ring them because of their rudeness (Mesh should invest some of their profit in customer relation courses for their staff) and will carry on airing my woes here until it's sorted!