I recently purchased an IBM Thinkpad 600e from Bigpockets.com also called IT Solutions, in the West Midlands. The machine was advertised as a 600e, but is in fact a standard 600 with a DVD drive fitted. The problem is that the 600 is not fast enough to run DVD's.
I have tried to get them to do something about it, but it's "all gone quiet over there"
Can you help as far as what I can do to get a replacement or my money back.