fourm member - I totally dissagree with your argument
If a firm or business sets out to provide a service it is duty bound to provide its customers with a reasonable level of back up. They should me aware of the range of aptitude of there customers or users depending on the application and should provide for this. I am sorry but your reasoning is one that seems to prevail in too many areas and we the public should shout incompetence at every opportunity. If they can not provide the back up they should not be in the game in my opinion.