where do I stand, if service isn't provided?

  josie mayhem 22:20 09 Nov 2005
Locked

I ordered a up-grade to MB from onetel almost a month ago, I was a little bit peeved that it tied me into a 12 month contract, but decided that it would be less hassle than requesting a mac number, finding another provider and having to request a up-grade etc. Oh how wrong was I...

I've still not up and running, even though according to onetel, my up-grade was activated on the 2-11-05 (mind you there has been conflicting phone calls and e-mails over this date) I've e-mailed some test results back to them last Monday that they requested, but I've heard nothing since

I'm so fed up with it all, that I'm considering requesting a MAC number and going else where. But where do I stand concerning the 12 month contract. As according to them they have been providing me was a MB service since the 2-11-05, which I haven't received, so IMO if I've haven't received it, then I shouldn't be tied to a 12 month contract. So should be free to go elsewhere, or am I going to have problems over this?

  spuds 22:57 09 Nov 2005

If you can be certain that the service promised as not been supplied, then you have a claim under The Supply of Goods and Services Act 1982 [as amended].

I had similar problems with Tiscali a short while ago, sending them a carefully worded letter, pointing out the above Act, soon corrected the situation.

Further advice and help click here click here click here

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