Hi there, if you take a look at this thread you will see that I have recently been in the same position. You will see from the interaction that I had with Cougar extreme, that you can fall at the first hurdle when it comes to trying to find a company that offers good customer service.
To be fair to them Cougar did eventually contact me with regard to my enquiry and I am prepared to believe that we had an unfortunate breakdown in communication during my attempt to order a machine from them.
I eventually ordered my machine from wired2fire and the service I received from them with regard to my enquiry and order was first rate. I cannot speak for the machine itself as yet, as I only ordered it yesterday, but for what it's worth I suggest you speak to them and let them give you a quote.