Ebuyer seem to imply that eNotes are responded to within 12 business hours.
Via Marg7 link, there appears to be a problem with waiting times using the telephone contact. Yesterday evening after 6.30pm I contacted Ebuyer and had a wait of about 10 minutes before I was connected to a human being. It took a total of 19 minutes actually from dialling to completion of order request and replacing the receiver on the hook. Ebuyer was suggesting that calls on Monday were taking a maximum of 5 minutes and a minimum of 56 seconds!.
EBuyer do eventually respond to e-notes but a number of years ago that was the prime route to contact them, now it isn't. I was told 'we don't have enough staff to handle e-notes promptly it's much quicker to phone'.
Having said that eBuyer are an excellent e-commerce company and have always supplied me with very good goods. On one occasion they persued me relentlessly, about a safety recall on goods they had supplied years before, and replaced then foc.