Why don't they reply to my emails? I;ve got a few issues with my zoomstorm laptop, i have tried emailing them since Christmas but i never get a reply apart from the auto message. Does anyone have a phone number for them? i couldn't find a number any where on their site.
I've also had many problems with PC Nextday (I'm returning a desktop PC to them today in fact after they finally agreed to a refund). I found that I generally got a response if I emailed customer services, rather than technical support.
If you paid by credit card, then take your problem up with the credit card company under section 75 of the Consumer Credit Act. The credit card company have 'equal liability' in resolving any problems. This also applies to any computer finance arrangements, again the finance provider would have 'equal liability' under the said Act.
I recieved a zoostorm system off them on the 13th(i know) of Feb,a Tuesday.Backed up some music,added favourites got to know the pc a little,then loaded on some games the saturday after reciept of the pc. MTW2 started crashing,blue screen,and/or,ctd,s.patched the game,and a few days later,the same thing.loaded up GTR2,same issues on and off,thought maybe one of the many mods i put on had borked the game somehow,then a lightbulb came on(i,m slow ,lol)memtest,i thought by now,dodgy ram,and sure enough 16 instances of memory failure in 20 minutes.E-mailed PCND,got a response to get in touch with their warranty merchants,What to do for the best,the pc is bought and paid for by CC,and apart from the obvious issues appears to be fine,and i like it too,its well specced,cost £1300.00 mind. e6700 8800gts 400gb hdd 2gb ddr2 etc etc. Do i go with tech supports suggestion(get in touch with the warranty people)or get a little snotty with them(if so,how)all help gratefully recieved here,i think i,ll need it,thank you in advance.
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