Hi guys can anyone tell me i am thinking of buying a new sofa x2 3 seaters there has been some issues in the past trying to get big sofa's in here so what would happen lets say if i ordered one from DFS and they couldnt get it in the house? would i be left with it.?
I think it likely they would expect you to have used a tape measure before ordering. If you do provide them with all dimensions of access and location they should either agree to deliver and install or decline to sell to you. If they accept and it fails to fit then you had better be certain your dimensions were correct!!
Yes, I would say the best thing is to give them the dimensions of doors, passageways or whatever the doubtful area is and see if they will try. You may be able to negotiate this, but might have to offer to pay towards the delivery if the goods can't be got in.
Legally, if the goods are satisfactory, title passes to you when you pay for them. Only if a sellers representative cane to hour house and promised they would get in would you have a claim. Of course companies like to keep your goodwill so may help. If I were you I would make a cardboard mock up of the item to test it before purchase.I have a DFS leather sofa that comes apart int 3 sections.
"You can order safely either via the website, over the phone or in person at our showroom. We accept all major credit and debit cards except American Express.
You can cancel or change your sofa order at any point prior to delivery. In addition, if you do not want your sofa for any reason, (within 14 days of delivery) we will come and collect it. There will be no charge whatsoever, we will refund you in full and we will do our best to be big about it.
How much is delivery?
Delivery is FREE within approximately 50 miles or 90 minutes of London (in our little vans)."