I bought my daughter an Acer laptop over two years ago, for Christmas 2000. Good spec. for the time and very well priced.
She is a student and thus it has been used extensively; carted around halls of residence; used for presentations; not to mention being packed up and moved between home and uni on numerous occasions.
So far, so good. No problems, battery still operates well, rarely crashes. Never had to contact service so can't comment! Hope this continues as it is now out of warranty.
Current models are good value. Also looking at Medion but I would certainly buy another Acer.