Yesterday morning, Fri 18 Apr 08 I contacted Amazon via their web-site to arrange return of a defective (recently purchased) QuickCam Pro9000. Within minutes of printing their on-line form for return of the goods, I had received an email from Amazon saying that I would have a replacement by Mon 21st April. I had another email from Amazon a few minutes later to inform me that the replacement had been despatched.
I received my replacement QuickCam Pro900 this morning Sat 19 Apr 08 by Royal Mail. Shortly after that, it was up and running perfectly. Less than 24 hours from start to finish.
Now that's what I call Service !! With thanks also to Royal Mail.
The reason that I asked the question, was due to the fact that I returned an item once, using the same pre-paid system. The delivery driver accepted the returns and gave me a receipt for it. Saved a journey to the post office, so making an even better feeling of customer satisfaction;o)