have now tried faxing. Wish I'd researched a bit more before ordering.
PA, how about a feature on Watford's customer service in your consumer section. Based on the the posts here, it would seem I'm not alone in my frustration. Appologies if you've already done so, I've missed a few issues.
I must admit that I try to avoid using Watfords now and I only live down the road from them. However, in the past, whenever I had problems with them I found it best to e-mail their Director (Shirez Jezza) direct. That normally worked. He normally has an e-mail link on the website.
I think we'll dispense with references to fraud, dodgy outfits, and "a bunch of scammers" if you don't mind.
Supplying a system with components missing could be down to inefficiency, carelessness,or simple human error - there's certainly no call for talking about fraud, you have absolutely no grounds for even suggesting such a possibility.
Any more posts along those lines will be deleted I'm afraid.
I have been dealing with this company for a few years now and have never had a problem with them so I would,until recently,have recommended them as one of the best companies on the internet.
However there does seem to have been an excessive number of complaints about them in these forums of late and it makes me wonder if taking on the bankrupted Carrera and now the Time/Tiny brands(companies with less than perfect reputations)has overstretched Watford.Whoever is in charge needs to get these problems sorted and fairly soon,I would hate to see another british based manufacturer go to the wall.
If you are within driving distance to Watford Electronics/Savastore in Dunstable, Luton, you can take your machine to their retail store and have it inspected/changed.
Like Starfox, I have bought from Watford Electronics over the past few years a few bits and bobs and have not had any problems with them.
Starfox also mentioned that Savastore must be overstreched by taking on the customer/pcs of Carrera and Time/Tiny. They need to sort out their house first before attempting to sort out other people's problems.
try emailing [email protected]. Shiraz Jessa is the Managing Director of Watford Electronics
A visit to your local trading standards could result in a contact point for problems with Watford Electronics.The more complaints the more possibility of the trading standards contacting Watford for a response.