wanadoo payment change

  harry o 11:13 12 Sep 2004

as anyone had a email from wanadoo stating account due to cancle because of none payment i have paid for a least 4 years with my switch card with no problems when i rung wanadoo customer service, and explained this to them they told me they have never exepted switch? if they cut me off i will go to some one else.i have had no letters or warning ever from them

  tonyuk72 13:30 12 Sep 2004

I had been with Freeserve for nearly 8 years, and I suffered this same problem in July "The time of the change over - Freeserve to Wanadoo". The old payment method was via a company called Worldpay, but Wanadoo now manage their own payments but it seems they have lost some customer payment details "Mine Included".

I have incurred charges of £27.00 trying to resolve this issue, and am currently seeking compensation from Wanadoo for my loses.

I am know longer subscribed to them as an ISP due to the way they have dealt this occurance. As a customer the service I received from the Customer Service Advisors and Mangagers alike was shocking at at all times they have failed to acknowledge any responsibilty even when I was told that "I had changed my credit card details".

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