Hi Agent Smith
I was not surprised to read about your problem with Wanandoo.
I recently advised my Uncle to switch to Broadband and as he was with Freeserve dial-up before.
Well the modem arrived and the filters, I installed the software and then plugged in the modem, but no broadband!
We kept reciving the error message 0721 "unable to connect" the remote computer did not respond.
So I rang up wanadoo technical support and was told "yes there is a probem with BT exchange and we are unable to connect you". The support chap said to reconnect in 24 hours time.
So we did and still no service.
My Uncle is being fobbed off with vacuuos excuses from idiots who do not know what they are doing.
I have told him to send Wanadoo their modem back and cancel his broadband account.
I would never recommend Wanadoo to any one