nocab 12:38 03 Oct 2003

I ordered Broadband package and then decided to cancel it before the activation date (which is still several days away.) Although the Broadband team acknowledged my email, I was told to ring their number and cancel it that way. I tried to do this but, despite staying on the phone for over 40 mins on several occasions, I couldn?t get through. Surely, cancelling by email should be an acceptable way to cancel this order. Do I have any recourse legally should they go ahead and debit my account for the service I have asked to be terminated?

  Busy 16:25 03 Oct 2003

i would definitely not depend on an e-mail to cancel-its well documented how email boxes at these places are often ignored.Youre gonna have to grit your teeth and get back on that phone I reckon.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Acer Predator 21X review

These hilarious robot GIFs will be sure to make you smile

Best podcast apps for iPhone & iPad

Nokia 8 : design, caractéristiques techniques, date de sortie