I use Virgin broadband and two weeks ago I decided to take up their offer of a broadband and phone package for £20. A few days later I received an email saying that Virgin couldn’t transfer the phone connection because it was ‘owned by Pipex’, or words to that effect. I was told to contact BT and resubscribe to them and then Virgin could transfer me onto their phone system.
On contacting BT I was told that all Virgin need to do is ‘number port’ from Pipex (whatever that means) and there was no need to resubscribe to BT, and in any case I was told it would cost me around £50 to go back to BT.
I subsequently emailed Virgin asking them to clarify the situation and of course I’ve had no reply, which I’ve found to be par for the course. I am not prepared to spend half an hour waiting for Virgin’s customer support to answer the phone. So I just wondered if anyone else has had the same problem and was it resolved?