Virgin Media...ongoing lag headache...

  SpyMan {:o){--< 08:23 29 Dec 2007
Locked

I have suffered from crippling lag and very high pings when playing World of Warcraft.

I have done several tests and the cause appears to be at the virgin media end. Also, according to what i have read on forums....i am far from alone on these problems.

I also experience poor connection quality when playing on my Xbox360.

I tried to ring virgin technical support but my mobile network doesn't allow calls to premium rate numbers and as i don't have a home phone i am pretty stuck. Most mobile networks don't allow calls to these numbers either as i have also tried my friends/families.

So i tried to email technical support but all i get from them is pre-written replies apologising for my poor download speeds...but that is not the issue!

I have sent technical information regarding the lag, which took me an hour to compile. Only to be replied with the same message as last time.

I have tried wording my emails strongly, but all i get is apologies and no suggestions of how to fix it or even admission of a fault.

What can i do?

I am still in a contract with them and even then, it would cost me £125 to connect to BT along with extra charges every month.

  spuds 19:39 29 Dec 2007

Perhaps one of these may have the way forward!
click here
click here
click here
click here

  Arnie 13:43 01 Jan 2008

To contact Virgin Media on your mobile phone, you will need to call the Head office 01256 752000 and ask for customer concern.


I have just rung this number to see if it is active.

I received a recorded message explaining that the office is closed today.
Presumably Virgin Media are still closed for their holiday period.

I would try ringing them tomorrow to see if they are back to normal.

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