yup - thats me ! I just have BB and cable TV with Virgin (and previously telewest). It prob would be cheaper for me to switch to having Virgin phone too ... I've imagined - and this may not be true - that I'd need to take a day off work for the phone to be connected so not got round to it.
re free techie support - so far (3 years and crossing everything as I say it) I've not needed much - rarely had a problem - maybe once with the TV !?
Arnie: As a 'victim' of the technical support system on Virgin I, when I experienced this 'service', immediately cancelled my 20mg service which was causing me aggro when it would install properly. This aggro was greatly increased when, after dialling 151 on a virgin connection, I was directed to an Indian Call Centre where I just couldn't understand what they were saying.
Although I left them in a hurry I'm glad that Virgin have 'seen the light' and got rid of this, to me, a definate turn off to Virgin being used.
Incidentally Arnie, I'm sure that Stuartli was 'pulling your leg' - notice the smilie?
"I welcome this return to sanity by Virgin." So do I, although I've never used the 25p/min. service.
Even the 0845 4541111 number is still pretty fair. Of course 01/02 number prefixes would be nicer still.
Another little extra bonus from 1st June is a £1/month discount for e-billing. This is being increased from the current 50p/month discount, although at the moment I still receive snail-mail and my 50p discount. E-billing is not yet activated in my area.
01/02 landline call costs are changing from 3.25p/min. to 4p/min. This will not affect customers who use the free 01/02, (XL phone pack etc.) service.
I had to use the 25p/min line last month and they did say that if the fault was due to their equipment then they would refund the cost of the call. It was and they did! (modem had a fault, immediately sent a new one to replace it)