I have used Blueyonder/Virgin for 4 years and it has been excellent.
£20 for 2mb BB, telephone & digital TV ( basic package ).
The £4.50 is a offer to entice new customers - special offers come & go - I had 3 months free upgrade when I joined.
Are we saying we don't want special / introductory offers ?
5 years ago getting broadband was a struggle - now it is installed for virtually no money, you get a free router, reliability is excellent, all for £18 !
They do have to make a profit.
Yes the call centre is poor - but then we want it cheap ( can they run a call centre at all on £4.50 a month /) how much below £18 do you think they can go and stay in business.
Adverts on TV state broad band for £9.50 a month but write you need a BT line in small virtually non existant writing.
I am happy to pay for my relaible service from a company that does deliver and complaining about special offers is a little counter productive.
No I don't work for Virgin, I work for a rival but I appreciate the trouble free service I get from Virgin.