Those of you who are or just been connected to Virgin Broadband, TV and telephone. Infact anyone who has any Virgin Service. You have just received notfication that your next Bill is available for viewing. First of all do you understand it in it's entireity ? Secondly is it what they say it should be when you first signed up with them My problem is that I have been overcharged for some 6 Months. Now I've added TV & Telephone to my existing Broadband they have charged £30 installation costs when they said they wouldn't. I'm supposed to get the first 2 months Free. Because they messed up the Change over regarding my BT Telsephone Number they said they would refund me £22. I think they have done that but I still finish up by paying MORE than I should.
They did something similar to us,when we changed to broadband only, we called them and then followed it up in writing, we ended up with a sizeable refund. This had the effect of giving almost 6 months free.