I've just spent over an hour trying to get some sense from virgin re not have a dial tone on my phone. I gave up as the two people I spoke to had limited knowledge of English and then they said they were transferring me to the faults dept. I'm still waiting to get connected. Me thinks its time to go to Talk Talk.
If the status page doesn't show a fault in your area, the best way to report a fault is through the virginmedia newsgroup - virginmedia.support.telephony
Just post your problem, they come straight back with a list of 4hr time slots for you to choose from for a visit from the engineer.
The trouble with Virgin though, is that you have to agree to be home when the engineer calls, the trouble is, 99.9% of the time they fix the problem in the junction box down the road, and they don't actually call! If you make an appointment and you aren't in and they do call, you have agreed to pay £10.
I would have thought a phone call would have been the quickest way to contact them. But if you want to do it onionskins way you have to sign up for a newsgroup it seems. This way for Outlook Express but the same with any e-mail provider that you use.
I find their telephone charges way over the top. I think they charge 6p a minute but they charge you a 9p connection charge so that works out about 15p for the first minute. You can phone Australia cheaper than that. I would jump to o2 but I have not got a signal on my BT line so would have to get that connected. And they are putting their charges up next month.
Update The problem what ever it was was fixed by about 5.30PM on Sat Today Mon I've just spoken to a very nice lady in Virgins disconnection dept. She looked at the notes on the my account and it was blatantly obvious that the people I spoke to on Sat did not listen or did not understand the problem re the fault, she apologized and confirmed what I had suspected that most of Virgins support is off shore.
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