I have always specified Viewconic monitors as I have, in the past, found there customer support to be lightning quick in swapping a dud item.Having experienced erratic black screens on my Evesham supplied (Mar 06) Viewsonic VX712, and eliminated any software glitches, I got Viewsonic to swap it, which they did within 48hrs.However, the replacement had another defect(would not default to standby) which meant another swap.Unbelievably, the second swap monitor had a yet more serious fault (powered up once then failed completely).Reported back to Viewsonic who expressed dismay but said they would "have to escalate to Head Office" before they can send me another one.Since then whenever I phone up they say Head Office (in Holland) will call me back - except they never do!Meanwhile I have a £1,000 Evesham system but no monitor.Where do I go from here? Anyone know any names/addresses for Viewsonic?
Why don't you contact Evesham & see if they can help.
It is, after all, their problem
Now why didn't I think of that!Have now referred to Evesham to sort out.Many thanks.
I last night emailed the chairman of Viewsonic.First thing this morning he acknowleged and said problem would be dealt with.By 1030hrs I had been offered a brand new replacement which I graciously accepted!
You don't happen to have the e-mail address to the chairman do you? I'm going through a similar problem with Viewsonic customer support at the moment.Thanks
I have emailed you as requested.Good luck!
Thank you very much for that info.Tom
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