I have it, clearly as part of XP, however have not used it as yet. Not sure what it's all about. I usually post my probs on this site or have direct contact with DELL. Do you not need to know someone with compatable equipment? Probably not the kinf of answer you are looking for. Sorry
i have tired it with xp to xp machines, and they were both on a 56k dial-up, and it was terrible, waiting for the arrow to move across the screen in slow motion, not to mention opening folders etc.
i suppose it would be allot better if it was use with fast connections, or maybe one fast connection.good idea but lacking with a slow connection.
its quite easy to set up, just follow the tutorial in help and support, and gives you an easier option of connceting via messanger i like that feature of it.
as i havn't tested it with a fast connection i can't really give an honest answer abut how good it really is,but as for a 56k dialup which doesn't always reach that speed..yuck,easier over the phone or via e-mail
I have helped a friend out using it. Both of us on high speed connections. It worked smoothly and fine. For easily solved problems I agree that the phone is best. But if you are dealing with PC beginners or more in-depth problems I think its great.
Used it once very successfully to fix a problem on a relatives machine.
Downside - It was very slow to refresh pages and was therefore time consuming. Whether this was because I was on 512K BB aand he was 56K dial up I don't know.
If the person one is trying to help has a reasonable understanding of how their machine works then I think the phone is probably better. However if you are helping a beginner / novice then Remote Assistance can be a useful tool.