This particular incident could stem from many things, and only a full investigation may find the actual culprits. Personally I would have consulted and involved the police and trading standards on this 'investigation'.
It certainly sounds a very odd story. In another post click here
someone else was writing about returned goods sold as new. This is different because second hand parts seem to have been substituted for new - if indeed the component had failed. Could it be I wonder if this was not a 'new' machine in the first instance and the repair work [a file recovery program perhaps ?] uncovered what had been there all along? Hmm
owise14u wrote- Can I just say A colleague of mine bought a PC from a well known retailer and found that it had someones elses name on it as owner! -----------------------o0o------------------------- This is not an entirely unknown phenonomen, the well known retailer apart. A colleague had a machine some years before he asked me to investigate a problem, and only then did it become clear that it had been assigned to a local firm of solicitors originally - In this case it was simply a case of a local 'builder' over supplying a large order.