Unauthorised PayPal payment

  phil.smith 09:39 13 Aug 2008
Locked

I have a PayPal account and have just received an email from them telling me that I have made a payment to click here. I know for certain that I have not made this transaction.

I have put in a dispute form to PayPal and changed passowrds etc.

Has anyone else had this problem?
How have they managed to access my PayPal account?

Phil

  Pine Man 09:43 13 Aug 2008

I have had similar problems and found the best way to cure them was to cancel my account completely.

  darrenrichie 10:11 13 Aug 2008
  darrenrichie 10:17 13 Aug 2008

also look at this thread:

click here

  Pepper9 10:21 13 Aug 2008

The email from PayPal was addressed to me by name and not by a generic name. According to PayPal this is one way to check if it is a spoof email.

  Pepper9 20:44 13 Aug 2008

Have checked and the transaction has been "completed". I have heard back from PayPal saying that my account has been suspended pending enquiries. I ahve changed passwords again and also the security questions.

  Pepper9 21:28 14 Aug 2008

Just heard from PayPal that the company who took the money have refunded it fully.

Good result.

Thanks for all responses.

  Si_L 01:08 15 Aug 2008

click here

I had the same problem a few days ago. For some reason it was refunded, but PayPal will reimburse you if it wasn't authorised.

Change passwords and secret questions/answers to both Paypal and Ebay (if you use Ebay) and send an Email to Paypal to explain, or ring them.

This thread is now locked and can not be replied to.

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