Also, there was no sound card listed, but there were speakers. Obviously you need a sound card to get sound from the computer to the speakers. I emailed back, asking if I could have a better graphics card instead, for example a GeForce4 Ti4200, Ti4600 or Ti4800, and the reason why, and also what sound card (if any) was included. That was on Tuesday, 13.05.03 at 5:13pm. As yet I have had no reply. I feel that the computer I am being offered is only worth around £1500, whereas I paid £2107.25 for my current one. If I had a refund I would be able to purchase a much better computer. There is also a computer on the Dell website which seems rather good, and I would much prefer that to the one that is being offered if I still cannot get a refund. It costs £1974.52 which is still £133 less than what I paid. It is the same as the one above, except it is an 8300 model with a 2.8GHz Pentium 4 Processor, 128MB ATI Radeon 9800 Graphics card, a Creative Audigy 2 sound card and Altec Lansing 745 speakers with Subwoofer, and a free Lexmark X75 Printer/Scanner/Copier. What do you think about this? I have sent another email to Debjani today (15.05.03) saying that the 8300 above or a full refund of £2107.25 are the only solutions I am prepared to accept. It is also worth noting that, when I wrote my letters of complaint to Dell in Texas USA and Bracknell UK, I gave them 14 days to provide a satisfactory response to my complaints and requests. Those 14 days end today. What do you recommend I do now?
Thanks very much for all your help so far.
Andrew P :o)