I bought a soundcard and speakers from Dabs a few weeks ago. The items were from their Value range, so it probably serves me right. The plug for the speakers was damaged, the centre speaker did not work and no matter how i tried the soundcard crashed the pc everytime i switched it on. I went through their returns process and got a number etc. Parcel force collected the package 2 weeks ago and I have heard nothing. The only way to contact them is via e-mail which they seem to ignore. The visa compant say there is nothing they can do to help as I sent the goods back.
anyone else had the same problems and any idea of a fix
The best tack is to wait until the 30-day legal limit is a little bit nearer and write (via recorded delivery) to politely remind Dabs of its responsibilities. If you don't get that refund within 30 days of your original request for it, then contact your local Trading Standards office. I suspect, however, that you won't need to if your letter has the desired effect.