Tom Tom internet order problems.

  chicken 10:42 04 Apr 2005
Locked

I had difficulty using the Tom Tom site, but eventually managed to order maps for W. Europe. They sent maps for PALM instead of CE4.2.
They requested that I sent the package back and supplied full bank details so that they could give me a credit in 4-6 weeks! They would then swap the maps.
I have just received my bank statement. They credited my account earlier on the same day that they despatched the maps. That was 9 days before they requested bank details. They still quote 4-6 wks. It sounds like they are out of stock or are plain incompetant. Their system does not allow me to contact them by e-mail now.
Has anyone else had problems and been able to overcome them?

  g0nvs 18:15 04 Apr 2005

It could well be that new updated maps and a firmware update (v5) are due due out this month some time.

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