I had difficulty using the Tom Tom site, but eventually managed to order maps for W. Europe. They sent maps for PALM instead of CE4.2. They requested that I sent the package back and supplied full bank details so that they could give me a credit in 4-6 weeks! They would then swap the maps. I have just received my bank statement. They credited my account earlier on the same day that they despatched the maps. That was 9 days before they requested bank details. They still quote 4-6 wks. It sounds like they are out of stock or are plain incompetant. Their system does not allow me to contact them by e-mail now. Has anyone else had problems and been able to overcome them?