Tiscali free SMS service

  Pappyon 17:32 15 Feb 2003

I am a bona fide Pay As You Go Tiscali member. When I try accessing the Tiscali free text message service after logging on I encounter a message that says I am not entitled to use it, that it is only for registered users (which I am).

When I contacted Customer Services I was given an email address of the department I should contact, but they are not responding.
This has been going on for two weeks.

Their standard of Customer Service is the worst I have ever encountered.

The condition for PAYG customers using the free service is that you must have dialled up in the last 30 days, and I have written proof of this in the form of a money-off voucher they have sent me.

Don't I have a case under the Trade Description Act. It clearly states that registered users can avail themselves of this service.

  Stuartli 21:01 15 Feb 2003

I'm with Tiscali and its Tiscali Services page clearly indicates that the Free SMS service is available with Pay As You Go.

On the rare occasions I've had to contact Tiscali for any reason I've always had a response, at the latest, by the following day.

  Pilch.... 23:17 15 Feb 2003

Wish they would respond that quickly to my problems when i had them!!

  Stuartli 11:40 16 Feb 2003
  Goldcroft 12:16 16 Feb 2003

Never had any real probs with Tiscali since joining them five months ago. They do sometimes take days to come back with an answer, but it's better than paying 50p a min for their telephone help desk.

Stuartli: saw your idea re using [email protected] on another posting and have already sent them one porno email. Thanks for idea. If everybody did that, with every ISP, they'd soon their act sorted out.

  spuds 13:02 16 Feb 2003

Tiscali can be a little slow in replying, but I have found that they do reply in the end. Two minor grumbles that I have is in respect of their 'loyalty' schemes.About every month I receive a Savapoint email, offering me software and dvd'd for the price of handling charges.I tend to find that the company running this scheme are not the most reliable, both on sending goods and customer services.The other new thing that Tiscali have just started is 'free' music downloading.Again as a loyalty offer, they give so many free credits towards these downloads, but I find that the difference between the 56k and broadband customer is quite wide I suppose this is one way of suggesting that you go on broadband.

  Stuartli 13:30 16 Feb 2003

The "free" DVD and software for only the cost of £2.95 p and p is not, as Tiscali would have us believe, limited to their customers.

It is freely available to anyone who wants to take it up through the company concerned, although I have never availed myself of such offers.

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