After years of wavering I have finally decided to go down the broadband route - my needs and budget ably filled by the Tiscali 256 uncapped service. Ordered yesterday. Its only this morning when browsing through some review sites (one in particular) that I get the impression that they have a lot of disgruntled customers with regard to speed and customer service. What are other members views (good or bad) on this? I still have a cooling off period which I suppose I could take advantage of if the service is not as promised when I get it, its just that 'forearmed is forewarned' as they say.
(and as an ex Gio customer I don't need any more grief!)
I've been with Tiscali for about a year now on BB, connection is perfect. I think every internet provider has problems, only problem I did have was the email went down a couple of times over the past year, only for a hour or so, all you do is check back an hour later no hard ship really.
I have used Lineone, now Tiscali for ages, never really had any major problems, and have been well satisfied with the service provided.I have contacted their Indian call centre in the past for advice regarding my broadband, and I wasn't to impressed, but this was mainly due to the language problem and the fact that the operator was using screen advice.Emails can be a little daunting, but writing a letter gets a much better reply. Yes overall I would recommend them, as I cannot see much difference between Tiscali and all the other ISP's.They all have their good and bad points,and it is usually the bad points that people often report.
But saying that, I notice that there is confusion about their new upgrade offers to new and old customers:o)
that although you may have seen many tales of woe from 'disgruntled customers' these represent a tiny proportion of the Tiscali user-base. We're talking about a huge business here - In the five year period from 1998 to 2003 Tiscali has seen its turnover grow from £2.9 million (1998) to just over £900 million (2003). The company has 7.7 million customers, of which just over 1.5 million are on broadband connections.
Keep those figures in mind when you're considering those disgruntled customers. Companies don't sustain that kind of growth by providing a bad service.
The only problem I had was the time on line was reduced from two hours to thirty minutes with no warning.I was also on the £7.99 one which went up to £9 odd without any notification. I have since upgraded to broadband, I hope this will be better in the future.
I have used Tiscali Broadband for last 13 months and have no complints. Had problems when I called their Technical Support line once but managed to sort problem out myself.
I did have problems when I used Tiscali for my normal telephony service in that they wouldn't put me on the pricing structure I wanted despite multiple telephone calls, e-mails and a letter. Went back to BT for that but no similar problems with BB