9 WEEKS WITHOUT MY COMPUTER AND STILL WAITING FOR SOMEONE AT TIME TO CONTACT ME,OR AT LEAST ACKNOWLEDGE THAT I HAVE A PROBLEM,AT THE MOMENT TRADING STANDARDS ARE TRYING TO SORT THIS OUT BUT YOU WOULD THINK THAT THEY WOULD TRY TO AVERT ALL OF THIS HASSLE BY TRYING TO REACH AN AGREEMENT OVER THIS MATTER.AND IM A TIME COVER GOLD CUSTOMER!!ID HATE TO THINK HOW MUCH IT WOULD COST TO TRY AND SORT A PROBLEM LIKE THIS OVER THE PHONE AT £1 A MINUTE,THE AVERAGE PHONECALL BEING 30 MINUTES.HOW MUCH LONGER AM I TO BE WITHOUT MY COMPUTER ANOTHER 9 WEEKS?HOPEFULLY IT CAN BE SORTED OUT BY TRADING STANDARDS,IF NOT IT LOOKS LIKE SMALL CLAIMS COURT.ALL THIS BECAUSE THEY DONT VALUE OR CARE ABOUT THEIR CUSTOMERS.AM I ALONE,SOMEHOW I DONT THINK SO!
I was looking for a second computer last week. I spoke to the only person I know with a Time PC and then checked out this site. After that Time was certainly NOT on my list ( I chose Dell and it's due today ~ I wait with bated breath)
I think Time, as well as Dell, are more than capable of making very good machines - -I don't think thats in dispute. Its just that when one goes wrong, or has problems from the start, it is very difficult indeed to get the problems resolved. Their "Customer Care" leaves a lot to be desired, if threads on this, and other, forums are to be believed. This "Customer Care", I'm afraid, is enough to make me steer clear of both these companies. Just my 2 penneth.
We too had big problems with Time in 1998. However, I do have to admit that once we got through on their helpline (that took 6 weeks!!) they sorted our problem out. The PC was fine until recently, when I think it just started to experience major organ failure. So, we're now looking to replace it..........Mesh look good!?