I thought I'd share my experiences of ordering on line with Tesco, I ordered a pair of speakers about 5 weeks ago,they arrived, no sound out of one, phoned and they arranged to collect them, courier called, left proof of collection (thank goodness)still no credit I am then told it takes up to 4 weeks for a returned item to appear on their system. Next thing after 4 weeks no refund, parcel has gone astray, I am asked to send a copy of my proof of return, 1 week goes by still no refund, I am then told it takes 2 weeks for mail to appear on their system. Never again I have never known anything so slow in my life I don't know what system they use but the word snail springs to mind!
I think they've lost a customer here, I should have realised before I ordered as my daughter had ordered some flowers for me for Xams they arrived ok but the card read to someboady we had never heard of and from somebody we had never heard of, she complained but didn't even get an apology just that they were too busy and mistakes would happen, considering they make such a big deal about customer service I'm not very impressed
no problem with tesco here just a bit of a hicup now and again when 70 cl spirits subsituted for 1 litre bottle.......... really good friendley service a god send when were on holiday and shop on line have it all delivered when we get home save all that rushing arround when unpacked suitcases
Maybe you wouldn't buy beans from Dixons, but there we are, sarcasm isn't very clever, I understood this was a forum to help people and to pass on experiences with various companies I didn't understand that it was here for people to make smart remarks
My remark was intended to convey my thoughts on the wisdom of purchasing rather specialised equipment from a company whose main business is in the supply of groceries and ancilliary items.
Whatever Tesco may claim, I am doubtful that they have the necessary expertise in these items when compared, say, with a more specialised outlet. Perhaps Dixons was not the best example of an expert company.