Continued from previous posting .............
I decided, rather than waste yet more of my valuable time, to take the package to my local Business Link depot and they took receipt of it.
Whilst there I took the opportunity to make enquiries regarding the mis-information that they had been providing to Evesham - they were quite blase and said that if the roundsman/woman didn't have the time to complete their round then they virtually put in whatever they liked and that some situations couldn't be covered other than by putting in 'Not Ready' or similar!!! - give me strength!!!!
I e-mailed Evesham and told them that the package was on its way and also I told them about their couriers lack of professionalism - they were not interested - no apology for my wasted time or outrage at behaviour of the courier.
I few days later I received a 'phone call from Evesham saying that they had tried the returned tv against others and found it to be functioning properly - with the set out of my hands, how could I say otherwise - suffice it to say that when it left me many friends and family had agreed that the picture was sub-standard and that of my previous Evesham portable lcd tv was far superior.
I asked the chap that called where, with him saying that it was okay and me saying that that wasn't the case, we could go next - his less than helpful suggestion was that he would return it to me and I could sell it on eBay or suchlike.
I saw red and told him that, given that I had drawn Evesham's attention to the faulty picture on the very day that I had received the set and within the seven day deadline, I was entitled to a full refund.
He then told me that I had received the tv on a certain day and had not e-mailed Evesham until a day outside the seven day deadline!!!
Seeing a deeper shade of red I reiterated what I had told him earlier and, with that, he said that he would go off and try to locate the e-mail I said that I had sent.
Upon his return, with no apology for having got his facts wrong, he had obviously seen the said mail and he told me that he would arrange a full refund - a customer services rep would contact me within a few days to obtain my card details - no call has been received but the money has been returned to my account.
Since then I have written to the Evesham CEO and to the Customer Services Manager to see what they have to say about this whole sorry episode - today I received a reply from Evesham Customer Services - it is full of apologies for the service I have received and says, "... this has faklen well below the standards that not only our customers rightfully expect but that which we set ourselves" - much of the letter appears to have been 'copied' and 'pasted' from a standard set of answers - some paragraphs are word for word the same as those contained within the e-mails I previously received from Evesham - no feeling, just hollow words.
I have a Relisys tv/monitor that I purchased from Evesham - I also have a Creative cd/radio from Evesham - the little 7" lcd tv from Evesham - all are great products and were bought at a good price.
Would I buy further items from Evesham? - NO!!! -
this has been my first experience of their customer services and I have enough respect for myself as not to want to subject myself to that ordeal again - maybe, if there were to be a 'next time' I would receive customer care that is second to none? - there again, maybe not!! - why would I want to take the chance when there are so many retailers out there wanting part me from my money - my money!! - my choice!!!
If you decide to buy then hopefully you will be as impressed with the picture quality as previous reviewers - however, should you get what I consider to be a faulty item then expect a great deal of hassle from Evesham Customer Services.