TalkTalk problem

  Graham. 09:26 12 Aug 2006

A friend switching to TalkTalk received a letter stating her broadband was now live. Their website confirmed this, but she was unable to connect.

Their helpline reset the connection, still no joy. After a week, she contacted her previous ISP, BT, who told her she was still subscribed to them. They said it would take another 4 days to resolve the issue.

I thought these systems were interlinked to prevent this happening. Obviously I thought wrong. Still no connection after 2 weeks.

  Stuartli 09:58 12 Aug 2006

You are, unfortunately, just one of thousands being given misinformation by TalkTalk.

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