She came in, the answerphone light was flashing - but no message. So she dialled 1471 to find out who called. It gave the number that called, said that you can dial 3 to redial that calling number. Then!!!... a little message popped up saying that there is normally a charge for this service!
So, how long have BT been pulling this dodge to get more money? Perhaps we ought to tell Jeremy Clarkson so he can reword his commercial!