Slow BT Broadband

  onthelimit 10:56 23 Mar 2011
Locked

Friends in a local village have been getting slower and slower speeds. I went and checked PC for clutter and viruses - AOK. Router is plugged into the main BT socket with a filtered faceplate. No extensions. Speed test showed 0.1 Mb download and 0.39 upload! BT are playing hard to get, and won't admit a problem. Others in the area (off the same pole) are getting around 2.5 Mb.

Any advice on the way ahead, please?

  spuds 11:40 23 Mar 2011

"Any advice on the way, ahead"

Never give up, is the advice that I offer.

Just had a prolonged problem with my intermittent speeds and disconnections. Eventually got the ISP(who doesn't want to spend their money) and BT to admit that there was a problem at the exchange. Apparently the problem was hard to detect, except through a constant monitoring process, which I was involved with. Sending reports by a special link.

They should have changed some components at the local exchange yesterday, and I expect a report later today, as to what they have done.

When you do speed-tests, try different ones from different websites as a comparison, including BT's own report speed-tester.

You could also try doing separate 'ping tests', and see what that shows. There are a number of ways for this. Some quick, others more intense. A quick way is to perhaps use click here which will also 'grade' the line being used.

Here's a couple of speed-test websites worth trying click here click here

PC Advisor also have a speed-test facility and link.

  onthelimit 12:00 23 Mar 2011

Thanks spuds, I'll keep trying. The problem with trying other speed test sites is the time it takes to load pages - forever! But, I'll persist. I did try checks at the same time from this PC and a neigbours with the same site. 0.1 and 2.3. This was using the BT test, which is the ISP for both houses.

  spuds 12:11 23 Mar 2011

Run the ping test click here that will soon tell you the line grade results.

  HondaMan 12:12 23 Mar 2011

Try plugging directly into the test socket; check filter by substituting another one; check cable for damage. Check also the router's set up via the web-based set-up wizard. That may give some indication, also check with the ISP to see if the problem is one they know about.

Good luck!

  onthelimit 12:37 23 Mar 2011

Thanks HondaMan. Directly into the socket with new filter and new lead. No change. I'll look at the router setup, but this problem has been a progressive one.

  HondaMan 13:34 23 Mar 2011

Try clearing your browser's cache

  donki 14:05 23 Mar 2011

As above keep at them, they should ask you to conduct a number of tests over a few days and report back to them. Keep a written diary of contact and test speeds, dont be scared to ask for your telephone call to be escalated to a line manger or say clearly you wish to make an official complaint, failing that send a written complaint by recorded delivery.

click here

Hope that linky works.

  dfh 14:07 24 Mar 2011

Its seems to be a common problem at the moment.
click here

  onthelimit 17:37 24 Mar 2011

Thanks - very similar problem. i will urge them to keep trying.

  vthiji10 12:23 28 Mar 2011

Hi,my my download speed:1.08kbps
my upload speed:0.86kbps
i checked my speed test here
click here

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