I finally got round to changing my ISP provider for a cheaper one - Sky. Having been happily on broadband for 18 months, suddenly I had no connection, no installation package and absolutely no answers from the very unhelpful customer services. 5 days later still no call back and no broadband. Apparently my account is closed to the customer service desk because it has been passed on to the 'priority customer' department, but I can't be transferred to them and there is no contact number - I am supposed to wait for them to contact me. Sky Broadband?? Don't do it.
If your friends are on dial-up why don't they start the ball rolling with Sky because IF they have delays in getting connected (assuming they have checked that their exchange is LLU'd first) then they can continue to use the dial-up connection anyway.
Basically they have nothing to lose, except the £40 connection charge for the 'free' 2Mb service.
Have them look on here click here to see those that have signed up with no probs at all.
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