getting conflicting info from them,the web offered reduced fees for first 3 months the store said it was now 6 months and confirmed it with a poster, customers services did not know [surprised] and said it will be in the letter. also told there was a charge of £29 as pipex/tiscali own the line.
well the letter came today the charge of £29 now shows £59.99 no mention of discounts for starting. rang customer services who confirmed £29 charge but was not aware of what is happening despite being past from them to new customers pending and sales. does everyone one get this run around on starting or is it just me having a bad saga they said they will sort it out in 48 hours.
i have asked this to sales new customer line customer support
all say private lines and cable have to pay this charge, yet the phone line goes straight out the house to the bt telegraph pole outside, cannot get a decent answer out of any of them and they sound like a english call centre too so cannot blame 3rd world switchboards.