Should I take out this warranty?

  trisha01 13:04 14 Aug 2007
Locked

I got a letter from Comet yesterday advising me that my year's warranty on my Acer PC will expire in October and that I should take out an annual warranty ((£61) with Domestic & General, reading through the paperwork it is apparent that it's not specific to pc's but covers all electrical items. The section on pcs only gives examples of what it doesn't cover eg damage caused through viruses, software etc but not what it does cover.

Has anyone got any advice or had any experience with trying to make a claim through a warranty of this type?

  Clapton is God 13:25 14 Aug 2007

"Has anyone got any advice or had any experience with trying to make a claim through a warranty of this type?"

It's difficult to answer your question because you, apparently, aren't able to tell us what it DOES covers - only what is DOESN'T cover.

No one will cover you for virus damage - that's what anti-virus programs and common sense are for.

However, if the warranty covers accidental damage to the PC, that it might be worthwhile.

A couple of years ago I bought a new Dell laptop for my daughter to take to University. I also bought Dell's 3-year accidental damage warranty.

A few months after starting University, a heavy metal photo frame fell from a shelf onto the laptop keyboard - rendering the keyboard useless.

A quick 'phone call to Dell and 24 hours later an engineer turned up at my daughter's Hall of Residence and fitted a brand new keyboard. Problem solved.

So, to answer your question, I would swear by accidental damage warranties!

You pays yours money and takes your choice.

  Diemmess 13:51 14 Aug 2007

Is this the policy, there are more details here.
click here

  pj123 14:23 14 Aug 2007

I never take out an extended warranty with the store.

I find it is a lot cheaper to get it yourself.

I use Domestic and General to get most of my insurance cover (if it isn't covered by my normal house contents insurance) and the quote I get direct from DomGen is a lot cheaper than most store warranty quotes.

  Stuartli 15:55 14 Aug 2007

Domestic and General is a well respected insurance company specialising in this type of cover - as pj123 states, it's cheaper to go direct.

Personally I've never bothered with extended warranties and, in fact, would never have needed to use one..:-)

As your laptop has survived nearly a year the odds are that it will continue to serve you well; problems with electronics products normally reveal themselves early on and are, therefore, covered by the standard warranty.

  €dstowe 16:02 14 Aug 2007

Ask your current house insurers for a quote. As you are already a customer they know how careful (or otherwise) you are and you may be able to get a very good deal.

  v1asco 16:53 14 Aug 2007

click here

or D & G online click here

Occassionally the Acer warranty is cheaper via online shops.

D & G were very good servicing my old amstrad many years ago and are good with white goods to.

  trisha01 17:11 14 Aug 2007

thanks for your responses. plenty to think about - the paperwork does say accidental damage as well as breakdown. I might check with my own insurers to see what sort of a deal I can get through them and the Acer site certainly offers a decent warranty package

  Stuartli 17:23 14 Aug 2007

D and G is an insurance company...:-)

I presume you mean that they use their appointed repair agents?

  BT 08:42 15 Aug 2007

Just invoked my PC World extended warrenty on my Advent computer. I had to have a new Graphics Card and Motherboard, as the fan fell of the graphics card and did unspeakable things to the insides of the computer, so I suppose it was worth it. I am normally wary of Extended warranties but it was worth it in this case.

I once had one from Comet for a Microwave and it cost them an absolute fortune in repairs. The 'Own Brand' combination microwave had a serious fault in that the insides kept going rusty, and I kept calling them out to repair it. Despite the call outs and repairs/parts costing about £80/100 each time they wouldn't just replace it, as their policy is to repair the item if possible. As the original 5 yr warranty only cost £49 I think I did quite well on that one.

Be wary of D&G policies however as they often include a Depreciation clause (certainly on their fridge/freezer policies) and you could be paying for nothing after a few years.

  v1asco 09:09 15 Aug 2007

of course

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