I was invited to renew my subscription at the 'reduced rate' of £21.97. I did, but then received an offer from DABS to subscribe at £19.50. I complained to Galleon, and was asked to provide evidence of the DABS offer and they would refund the difference. I did. They haven't!
You were happy with the original offer or I would assume that you would not have purchased so I really cannot see the problems. 'Shoddy treatment' is a somewhat over-enthusiatic description. I bought 2 Milky Bar yoghurts from Waitrose last week and today, I notice that they are 25p cheaper....think I should go back for a refund. Special offers are just that and if I were galleon I would have said tough luck. You are getting the mags for ahefty discount on the newsagents' price.
Was it my use of the word 'shoddy', or my naive belief that (in return for regularly paying a lump sum up front) I had been offered the best deal - or as Andrew Charlesworth wrote "the lowest rates I can offer" - by going direct rather than through a middleman?
No suprise to me that galleon offered to match dabs, it makes good business sense. They may make less profit but they keep your custom, thats what business is all about.
By the way if you check out the terms and conditions published in PCA Spring edition (page 116) you can cancel the deal at any time and recieve a refund for any unmailed copies, so you are not tied to galleon anyway. If galleon don't honour the agreement simply cancel and go to dabs. In all fairness to the subs dept they do publish the above quite clearly.
I do see your point though, if they consider you a loyal customer why charge you more than dabs? The FE will vouch that I am not exactly a fan of galleon but if you speak to their subs manager you should get it sorted, he's a pretty good bloke.