Looked through a couple of broadsheet paper on Saturday 18th Jan (The Times and The Telegraph), and noticed an article in both concerning a new company with a distinctive orange logo called sdIT. Didn't know who they were, so contacted them for a quote and got information straight away. Also talked to their sales team until 8.30pm at night on-line, and this seems to bode well for service.
Upshot is that I ordered an sd byker 2000b four days ago and received it this morning. Plugged it in, it was all ready to go.
Everything works supremely well, and I have the benefit of an on-site warranty with an 8 hour response time for peace of mind! Hopefully I'll not need to use it, but i'll let you know how I get on!
Word to your mother.