scanner probs

  damnthispc 02:58 15 Sep 2006
Locked

i have a HP scanjet 2100c running on an XP sp2 machine. recently I had to replace the hard drive but since reinstalling all the software I can't get the software to recognise the scanner. I can live with this as I can scan images using the interface in paint shop pro 10.3 without any problems, so it isn't a communication problem. It's only when I try to OCR a document that I come up against the message telling me the scanner is not connected. HP's FAQ don't give me the answer and the lack of e-mail support is annoying, they only offer premium line phone support.
Any one else come up against this or similar.

  damnthispc 03:00 15 Sep 2006

sorry, due to the tiredness of my brain i've posted in the wrong forum, I've moved it to helproom

This thread is now locked and can not be replied to.

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